Right to cancel and Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions.

Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us

Crazy-Outfits - Dirk Scheele
Bäckerweg 16
30855 Langenhagen
Fax: 0049 (0)511 56 81 830
E-Mail: retoure@crazy-outfits.de

of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Instructions for cancellation

Exceptions to the Right of cancellation

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer's specifications or are clearly personalized.

The right of cancellation expires prematurely for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Information for our customers

Should you have received a heel or boot, and want to return it, please note that the carton is an original carton, and belongs to the offer. This may not be lined with stickers or adhesive tape for a refund, please return the item with a outer packaging to us.

Cancellation form

Model cancellation form

If you want to cancel the contract, please fill out this form and return it.


Crazy-Outfits - Dirk Scheele
Bäckerweg 16
30855 Langenhagen
E-Mail: retoure@crazy-outfits.de
Fax: 0049 (0)511 56 81 830

I/We¹ hereby give notice that I/We¹ cancel my/our¹ contract of sale of the following goods¹

Ordered on¹____________________Received on¹____________________

Name and address of the consumer(s)

DateSignature of the consumer(s) (only applicable for messages on paper)

¹ Delete as appropriate

Right to cancel and Cancellation form as PDF-file.